Your privacy is important to us. This Privacy Policy explains how Vietnam E-Bike Travel collects, uses, and protects your personal information when you use our services.
Personal Information: We collect information you provide directly to us, such as when you create an account, make a booking, or contact us. This may include:
• Name, email address, and phone number • Billing and shipping addresses • Payment information (processed securely through third-party providers) • Emergency contact information • Dietary restrictions and special requirements
Automatically Collected Information: When you visit our website or use our services, we automatically collect certain information, including:
• IP address and browser type • Device information and operating system • Pages visited and time spent on our site • Referral sources and search terms used
We use the information we collect to:
• Provide Services: Process bookings, arrange tours, and deliver the services you request • Communication: Send booking confirmations, updates, and respond to your inquiries • Safety: Ensure your safety during tours and activities • Improvement: Analyze usage patterns to improve our website and services • Marketing: Send promotional materials and updates (with your consent) • Legal Compliance: Comply with applicable laws and regulations
We will never sell, rent, or share your personal information with third parties for their marketing purposes without your explicit consent.
We may share your information in the following circumstances:
Service Providers: We work with trusted third-party service providers who assist us in operating our business, such as: • Payment processors • Tour guides and local partners • Accommodation providers • Transportation services
Legal Requirements: We may disclose your information if required by law or in response to valid legal requests.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Safety and Protection: We may share information to protect the safety and security of our customers, employees, or the public.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
• Encryption: Sensitive data is encrypted during transmission and storage • Access Controls: Limited access to personal information on a need-to-know basis • Regular Audits: Regular security assessments and updates • Secure Servers: Data stored on secure servers with appropriate safeguards
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
You have the following rights regarding your personal information:
• Access: Request a copy of the personal information we hold about you • Correction: Request correction of inaccurate or incomplete information • Deletion: Request deletion of your personal information (subject to legal requirements) • Portability: Request transfer of your data to another service provider • Opt-out: Unsubscribe from marketing communications at any time • Restriction: Request limitation of processing in certain circumstances
To exercise these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe.
We retain your personal information for as long as necessary to:
• Provide our services to you • Comply with legal obligations • Resolve disputes and enforce agreements • Maintain business records
When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies and applicable laws.
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.
When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data, including:
• Adequacy decisions by relevant authorities • Standard contractual clauses • Certification schemes • Other legally recognized transfer mechanisms
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will:
• Post the updated policy on our website • Update the "Last Updated" date • Notify you of significant changes via email or website notice
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: privacy@vietnamebike.travel Phone: +84 (0) 123 456 789 Address: 123 Sustainable Tourism Street, Hanoi, Vietnam
We are committed to addressing your privacy concerns and will respond to your inquiries promptly.
Last Updated: December 2024